Your e-commerce is yours.
All the work is ours.
We run your marketplace sales end to end — listings, campaigns, reputation and post-sale — with a specialist team that is already in place.
Selling is good. Running a marketplace, not so much.
Marketplaces demand routine, speed and dedicated specialists. When that lands on the owner or an improvised team, the bill arrives — in margin, reputation and time.
Building a team is slow and expensive
Hiring, training and retaining marketplace specialists takes months — and the cost doesn't stop at salary.
Routine swallows strategy
Listings, questions, complaints, promotions. The day ends before the important decision gets made.
Reputation at risk every day
One late reply or one missed SLA drags your seller score down — and sales with it.
Decisions by gut feel
Without organized indicators, every campaign is a bet. Margin disappears without warning.
Outsourcing isn't losing control. It's no longer operating at the limit.
Modular or full service. You choose how far we go.
Seven fronts that work independently — and compound when combined. Hire one, a few, or the whole operation.
Listing creation and optimization
Listings tuned to each marketplace's algorithm — titles, spec sheets, images, variations.
Reputation and customer service
Complaint mediation, fast replies and active score monitoring across every channel.
Commercial strategy and pricing
Competition matrix, target margin and dynamic price adjustments to defend GMV and profitability.
Campaigns and advertising
Planning, execution and daily optimization of sponsored ads and seasonal campaigns.
Commercial calendar
Black Friday, seasonal dates and flash promos — orchestrated with stock and pricing.
Order management and post-sale
Dispatch SLAs, tracking, exchanges and returns — everything that happens after the buy click.
KPIs and performance
Weekly dashboard with GMV, take rate, reputation and acquisition cost. Decisions with data, not gut feel.
All of it, under one contract
The whole operation under one team and one dashboard. It's the format that grows fastest.
Talk to a specialist →Not consulting.
Not just operations.
Consultive execution.
Instead of telling you what to do, we do it. Our team designs the strategy and runs your e-commerce routine in the same place — no handoffs, no noise.
"Diomedes didn't ask for instructions on the battlefield. He executed."
From first conversation to a running operation, in four moves.
Free audit
We map channels, catalog, competition and bleeding points. You leave with a 90-day plan.
Plug-and-play onboarding
We integrate your ERP with our HUB in up to 10 days. No system rewrites on your side.
Daily execution
Listings, campaigns, replies, price adjustments, post-sale — all run by our team.
Weekly ritual
Performance dashboard and a short call. Growth and defense decisions, with data in hand.
What DYOM does not do
Logistics, purchasing and accounting stay with whoever already does them well. DYOM takes the marketplace sales and operations layer. Nothing more, nothing less.
A ready structure you don't have to build.
Centralized specialist team
Specialists per marketplace, channel and function — ready on day one, no hiring curve.
Proprietary integration HUB + ERP
Invisible technology: it connects your system to the marketplaces without complicating your routine.
Official Mercado Livre consultancy
Direct access to support, betas and best practices of Latin America's largest marketplace.
Onboarding in up to 10 days
Plug-and-play: from signed contract to a running operation, frictionless on your side.
Cheaper than an in-house team
A complete operations structure for less than building and keeping your own team.
Total alignment
Fixed fee + performance bonus. DYOM only earns more when you sell more.
The questions we hear before every contract.
Something missing? Message us on WhatsApp — we answer directly, no script.
Do I need to let my current team go?+
No. DYOM takes over the marketplace layer; your team keeps doing what it already does well — product, stock, logistics, finance.
How does pricing work?+
Fixed monthly fee + performance bonus. The model guarantees alignment: DYOM only earns more when your sales grow.
How fast does the operation start?+
Onboarding is plug-and-play: we integrate your ERP with our HUB and take over the routine within 10 days of signing.
Do you handle logistics?+
No. Logistics, purchasing and accounting stay out of scope — on purpose. We run the marketplace sales layer, and we run it well.
Which marketplaces do you work with?+
Mercado Livre (official consultancy), Amazon, Shopee and Magalu — and we evaluate other channels based on your catalog.
Do I have to hire the full package?+
No. Services are modular — you can start with reputation or campaigns, for example, and expand when it makes sense.